Elliston Pediatrics: Redefining Pediatric Primary Care

At Elliston Pediatrics, say goodbye to long wait times, short visits and a revolving door of doctors.

In a city with over 8 million people, germs spread, and our kids often get that common cold. You know the one– snotty nose you’re constantly wiping, snotty hands you’re constantly cleaning. Sometimes, the cold takes a turn. Maybe you notice a pink eye, feel a warm forehead or get woken up in the middle of the night by your child crying. That’s when you start to panic. Your first thought was, ‘I need to bring my child to the doctor.’

Choosing a primary care doctor for our kids is one of the most important decisions we make as parents. This decision becomes even more critical when you’re expecting. From the moment your baby arrives, you’ll have countless questions—about feeding, sleep, development and more.

Having a trusted pediatrician who is easily accessible from day one can make all the difference. Because in those moments of concern, you want to feel confident that your doctor will be there for your child. And not just any doctor, your doctor. The doctor who knows your child inside and out, who has seen them grow, witnessed everything from their common colds to more serious medical issues.

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And most importantly, the doctor you and your child trust. But primary care today doesn’t always guarantee this. Between packed provider schedules, long wait times and the impersonal nature of office visits, finding your doctor isn’t so easy.

That’s where Elliston Pediatrics comes in. Founded by Heidi Meeker, RN, and Dr. Andrew Elliston, MD, FAAP, this groundbreaking practice is transforming pediatric healthcare by offering concierge-level, in-home care designed to put families first. With a focus on accessibility, continuity, and personalized attention, Elliston Pediatrics sets a new standard for primary care in NYC.

Elliston Pediatrics: Redefining Pediatric Primary Care — Photo Credit: Howard Hwang

Both Heidi and Dr. Andrew Elliston experienced the healthcare system’s failures firsthand. Heidi’s daughter, Isabela, was born with a congenital heart condition, a diagnosis that should have been made at birth but was overlooked for years despite Heidi’s relentless advocacy.

When the diagnosis finally came, it was nearly too late. Dr. Andrew Elliston witnessed similar failures during his time at pediatric practices. The constraints of insurance-driven medicine left him with only minutes to spend with each patient, unable to provide the level of care he knew children and parents deserved. They both knew there had to be a better way.

Heidi and Dr. Andrew Elliston’s experiences fuel their passion every day. “We are bringing back the whole point of primary care, which is for it to be your medical home and a person who is your quarterback– who can see your child as a full person, within the context of their family, their society and everything that is going on around them,” shared Heidi.

Continuity of care is a fundamental part of Elliston Pediatrics. Unlike other volume-based healthcare practices that result in seeing different doctors every time you visit, Elliston Pediatrics ensures you always see the doctor you and your child have developed a relationship with.

Elliston Pediatrics has no office. Not only does this eliminate waiting rooms and rushed visits, but it also allows your doctor to get to know your family on a more personal level. “We get to see these children playing with their toys and with their pets. We get to physically see the baby’s nursery and answer the parent’s questions about the crib,” shares Dr. Andrew Elliston.

“We get to see things parents maybe wouldn’t know to mention, or we wouldn’t see in an office. I can see how a child’s development progresses and how they engage socially. I can see things they wouldn’t feel comfortable trying in an office.” Kids also often feel more comfortable in these home visits. “If you’re a parent already inviting someone into your home, you tell your kids this is someone to trust. It already gives that sense of safety,” Heidi adds.

Not only are home visits convenient for busy schedules (and we know just how busy they can get as city parents!), but the relationship they form between your doctor and your family ensures high-quality care. For new parents, this level of support is invaluable. Knowing that your pediatrician is just a text or call away allows you to feel confident in your choices rather than second-guessing every little cough or cry.

“You feel confident talking to that person, and you feel heard and listened to,” explains Heidi. “When it comes to my experience in the past, I didn’t feel like I was being heard, and that perpetuated a problem that almost cost my daughter her life.”

“There are lots of times when there might be multiple choices for how to manage the medical situation. The key to all of it is the connection, relationship and trust. It’s easier to have those more serious conversations, and there’s a lot more confidence on both sides on the decision,” adds Dr. Andrew Elliston. As NYC parents, we hope that primary care can truly be our “medical home,” as Heidi put it.

With Elliston Pediatrics, you’ll have 24/7 direct access to the medical team, newborn care and lactation support, developmental and behavioral consultations, advanced diagnostic testing and screenings, and much more.

Unlike traditional pediatric practices, Elliston Pediatrics supports parents before their baby is born. Through prenatal consultations, they help expecting parents feel prepared for newborn care, address concerns about feeding and sleep, and ensure a smooth transition into parenthood.

Elliston Pediatrics strives to make this high-quality care accessible to as many families as possible. They’ve expanded from Manhattan into Brooklyn—covering neighborhoods like DUMBO, Brooklyn Heights, Cobble Hill, Boerum Hill, Downtown Brooklyn and Williamsburg. They also remain committed to utilizing insurance on an in-network basis for all medical care. Non-medical services, which insurance does not cover, are included in the membership model—making it more cost-effective and predictable for your family.

So, if you’ve ever felt the burden of the pediatric healthcare system today, whether waiting weeks to see your doctor, not getting all your questions answered in short visits, or not feeling heard as a parent, check out Elliston Pediatrics. They aim to redefine pediatric healthcare and welcome your family with open arms. Fill out an inquiry form today to learn more.

Bonus tip! As allergy season is in full swing, we asked Heidi and Andrew for their pro advice for parents.

Heidi: “Change your clothes, wash your hair, change your pillowcase, keep windows closed and consider an air filter in your home. There are a lot of male trees in NYC, which are the ones that have a lot of pollen. We have it tough here, so doing all those little tricks to minimize pollen in your home will help.”

Andrew: “Most children don’t encounter seasonal allergies until they are at least 2 or 3. Once they do, it shows up with the classic running nose, itching, watery eyes. It’s helpful to manage those symptoms when they start rather than trying to play catch up when they’ve gotten a lot worse.”